Warehousing and Order Fulfilment
Questions FAQ
Frequently asked questions FAQ
Who owns Pik Pak ?
Pik Pak Logistics Pty Ltd is a 100% Australian owned company. We are 100% independent so that means we will not require to use any particular carrier service and we are not an online marketplace so we won't copy your products and sell them on our platform.
What is a 3PL service and how can it benefit my e-commerce business?
A 3PL (Third-Party Logistics) service manages warehousing, inventory, and order fulfillment for your business. This allows you to focus on growth and customer acquisition while we handle storage, picking, packing, and shipping.
How quickly can you process and ship orders?
We offer same-day shipping for orders received before 1PM AEST on business days. Most Melbourne metro deliveries arrive within 1-2 business days, with nationwide shipping typically within 2-4 business days. See our Service Priorities
How do you integrate with my e-commerce platform?
Pik Pak can integrates to most websites or Shopping carts using Web Service API. The most common Shopify, Woo Commerce (Wordpress), Big Commerce etc.. fit very nicely with Pik Pak service using our pre built connectors. See details.
What is your pricing structure ?
Our pricing is simple and based on usage (ie. monthly orders shipped). The more customer orders you ship the better rates you get. Apply for pricing here.
