Technology Support

Technology

Technology is the back bone of everything we do at PIk Pak.

We use technology where possible to eliminate waste and redundant process.

State of the art cloud infrastructure allows Pik Pak to deploy our solution into any location with an internet connection. There are no software maintenance or update patches, no server hardware on premise and no need to install software on users’ computers.

All our users require is an internet connection and a secure Pik Pak account.

Cloud WMS

At the core of Pik Pak service is our cloud-based Warehouse Management System (WMS).

Like most WMS the Pik Pak system allows automated management of inventory items (SKUs) and integrates inventory and warehouse management processes.

Pik Pak’s online inventory control provides our customers with real-time visibility and control into the movement of inventory across multiple warehouses or within a single location

Real Time Visibility

Real time stock visibility means that “what you see is what you get” (WYSIWYG).

So when you are viewing inventory, expiry / BBD / batch dates, inbound receipts or repacking status you are looking at the live real time information.

Not a collated report or snapshot done hours ago, and now redundant. If its not Real Time , its not real.

Software Integration

Modern business software applications are moving toward SaaS (Software As A Service) deployment as opposed to “on-premise” applications.

To make these both functional and secure Pik Pak has experience in using secure Web Service technologies to securely leverage the benefits of API (Application Program Interfaces) using REST.

These are far more secure than traditional FTP and SOAP methods and allow a high level of data integration.

Customer Support

Processes & systems help us leverage technology but it's real people that run our service

24/7 Email Support

Pik Pak offers 24/7 email support for any non critical issues, account or service enquiries.

1300 PIK PAK (745 725)

During business operating hours customers can call our toll free 1300 PIK PAK customer support.

Operating hours M-F 9-5

Pik Pak Experience Manager

Once your onboard a Pik Pak Experience Manager (PPEM) will be appointed to you.

Your PP EM will oversee the use of the Pik Pak system and ensure you are getting the most from our service.

Reporting and KPIs

As a technology focused organisation, everything we do is visible to our customers.

So it’s important we develop a streamline set of relevant KPIs. (ie not just KPIs for the sake of KPIs)

Key Metrics

Dispatched On Time (DOT) % - this measures Sales Orders dispatched according to Service Priority (where Stock On Hand is available).

Picking accuracy % - this measures the number of orders where picking errors are confirmed.

Sustainability and Environment

Pik Pak is committed to operating in a safe, sustainable, and diverse environment.

Pik Pak operates in accordance with the laws of the Commonwealth of Australia.

Our Approach to Quality

At the core of our values is a belief in quality for everything we do. Our company policies are our commitment to that belief.

However, measuring, monitoring, learning and constantly improving is how we do this everyday