Customer Delivery
Integrated Shipping
Pik Pak is an integrated service combining warehousing and customer delivery in a single service offering.
Our clients use their Pik Pak accounts to connect their website(s) to their inventory and then ship directly from our warehouse facilities to their end customers.
Pik Pak is integrated with 36 carrier services in Australia and 12 International. The Pik Pak automated carrier selection is based on, your specified Service Priority first, then the lowest cost.
This is determined for each given shipment.
Shipping and Postage
Flexibility
Multi Carrier
Pik Pak is integrated with 36 carrier services in Australia and 12 International.
The Pik Pak automated carrier selection is based on, your specified Service Priority first, then the lowest cost.
This is determined for each given shipment
Service Priorities
Pik Pak offers standardised Service Priorities so that our clients have a clear and simple guide to dispatch and shipping options available to them.
All our carrier services are classed into one of these Service Priorities. See more
Pik Pak is an independent private company, we are not owned by any other large freight Carrier.
As an independent and objective 3PL acting solely for our Merchant Owners interests, Pik Pak provides objective, transparent reporting and drive process improvements aligned with Merchant Owners.
Independent
Merchant “shipping options” in your website are simply mapped to Pik Pak shipping Service Priorities.
When a Customer Order has been picked, packed, check weigh and cubed, It is automatically rated and a carrier service is selected based on shipment Priority first, then lowest cost secondly.
Once the shipment has been accepted by the Carrier manifest, the Pik Pak system will send a notification to either you or directly to the recipient so that they may track and anticipate delivery.
Automated
Once Customer Sales Orders are picked and packed, they are ready for shipping.
The Pik Pak system will select an appropriate carrier depending on the shipment size & weight, the destination and the shipment Priority you specified.
All shipments are check weigh and scan dimensions then labelled for shipping automatically using the Pik Pak system. The shipment is added to any carrier manifest in the Pik Pak network and scheduled for collection by the Carrier.
Once the shipment has been accepted by the Carrier manifest, the Pik Pak system will send a notification to either your website or directly to the recipient so that they may track and anticipate delivery.
Home Deliveries
B2C Shipping
Shipping Priority
Merchant “shipping options” in your website are simply mapped to Pik Pak shipping Service Priorities, so our warehouse team knows exactly how to ship your customers orders.
Special Services
In addition to our Shipping Priorities Pik Pak also have special delivery services.
This is the economy option, it does not offer the tracking and Proof of Delivery (POD) features.
It is more suitable for low cost or bulk items.
Standard Priority
Direct point to point courier services are also available for urgent local deliveries.
Courier
B2C deliveries include services to individual people homes and small retailers.
This is by default included in the basic Pik Pak service.
You can choose from a range of shipping priorities to suit your service and budget requirements.
Pik Pak notify tracking details to your customer(s) and update your website.
Organise returns easily when you need to Ship to retailers and scale up to B2B
Regular Priority
This is the default Priority for e-commerce shipments and our most commonly used.
Regular Priority shipments include electronic tracking, Proof of Delivery (POD) and notification updates.
These use economy shipping options to keep the cost down.
Express Priority
This is the premium option for urgent deliveries.
Express Priority shipments include electronic tracking, Proof of Delivery (POD) and notification updates.
These use express shipping service so they arrive quickly.
BYO Carrier
If for some reason you would like to use your own carrier service (eg a customer has requested).
You can choose our Bring You Own (BYO) carrier to collect freight from our warehouse.
# Manual consignment fees apply
Custom Service
You can combine the warehouse picking options with shipping Priorities to customize a service that meets your customers budget or service requirement.
Be sure to check out the full details or speak to your Pik Pak representative.
Business Deliveries
B2B Shipping
Free Ad On
As a free service "Ad On" you can just use our B2B delivery service when you need it.
You don't have to maintain minimum volumes with a bulk carrier or pay monthly account fees.
Our system is already integrated, so there's no need for labels or consignment notes.
Palletised Orders
If you require large palletised deliveries, organizing pallets can be a hassle.
Pik Pak already operates pallet exchanges for our customers using their CHEP or LOSCAM pallet accounts.
You can also use a disposable (or 1 way) pallet. Our dispatch team will confirm with you prior to shipping.
Deliveries to Distribution Centres (DC) often have specific requirements.
Either labelling, stacking or scheduling requirements are stipulated by the DC to ensure the efficient and safe operation.
So it is imperative to comply with these to avoid your deliveries being delayed or rejected.
Pik Pak has the experience and relationships in dealing with most of the major DC to ensure your deliveries are on time and compliant.
Distribution Centres
If you have an Electronic Data Interchange (EDI) agreement with any of the major retailers.
You'll understand the requirements for EDI deliveries can be quite specific.
Pik Pak has an in-house EDI capability and understand the need to comply with EDI retailer agreements.
Whether its preparing Advance Shipment Notification (ASN) or compliant barcodes, Pik Pak has the experience and capability to ensure your deliveries are not delayed.
EDI Retailers
Business to Business (B2B) deliveries are for larger bulk sized deliveries specifically to a business Depot or Distribution Centre (DC).
These include large palletized or truckload shipments.
If you are constantly shipping large bulky deliveries or you have a sudden large order to deliver, then our B2B deliveries have got you covered.
International Deliveries
International
Regional Shipping
As a regional central for South East Asia, Australia provides an ideal Distribution Hub.
With a stable political, financial climate and great infrastructure, many of our North American and European customers base their Australian Distribution Centre with Pik Pak.
Tracking
When shipping across borders having the capability to accurately track your parcel is vital for high value shipments.
Pik Pak has shipping options that prioritise economy or premium last mile features, depending on what you're shipping.
Having more options available is better for you.
All Pik Pak shipments are generated with the correct documentation for cross border shipping.
The Pik Pak system stores each product items Harmonized System (HS) codes allowing easy & accurate classification.
Goods classification and correct commercial invoices are generated on shipment, saving you time and money.
Documentation
Pik Pak can ship your products to anywhere in the world.
Pik Pak has International Carrier options to ship your customer orders.
From economy postage to express priority courier deliveries we have a service that will get your shipment to your customer.
