Warehousing and Fulfilment Services
Warehousing
Pik Pak Fulfilment offers third Party Logistics (3PL) services for online merchants who require a secure, flexible and scalable solution.
Pik Pak is not a traditional "Contract Logistics" provider. There are no long term contracts with Pik Pak.
Our service operates on a "pay as you go" basis and our prices are based on usage, so the more customer orders you ship the better rates you enjoy.
This is much more flexible for fast growing business and actually rewards your growth with bottom line savings.
Our cloud based system allows our users to access the full range of order fulfilment warehousing services 24/7 without having to install any software, buy any hardware, schedule maintenance or sign long term contracts.
Warehousing services from receipt, storage, kitting assembly, order pick and pack, EDI scan packing and much more.
Warehouse Management
Our system
The Cloud
State of the art cloud infrastructure allows Pik Pak to deploy our solution into any location with an internet connection.
There are no software maintenance or update patches, no server hardware on premise and no need to install software on users computers.
All our users require is an internet connection and a secure Pik Pak account.
Mobility
Pik Pak web-based Warehouse Management Software means Pik Pak comes to you and your team, wherever you are located.
You can have multiple team members, spread all over the world, and connected to the same information, so that you are all looking at the same thing.
Real time stock visibility means that “what you see is what you get” (WYSIWYG).
So when you are viewing inventory, customer orders, receipts or kitting status you are looking at the live real time information.
Not a collated report or snap shot done hours ago, and is now redundant.
Don't compromise your business, if its not "real time" it's not real.
Real Time
With so many Pik Pak users, it is critical that our system enables each user to have various levels of access depending on their role in the supply chain.
Pik Pak can configure users with almost unlimited combination of access levels.
Each user is required to authenticate upon login.
Each user can be enabled, configured and customised any time by Pik Pak administrative staff.
So you are protected from unwanted account hacks.
Access
At the core of Pik Paks service is our cloud-based Warehouse Management System.
Similar to most WMS, the Pik Pak system enables automated management of inventory items (SKUs), and integrates inventory and warehouse management processes.
Pik Pak’s online inventory control provides our customers with real-time visibility and control into the movement of inventory across multiple warehouses or within a single location.
Pik Pak supports our customers with a Pik Pak Experience manager to oversee the use of the Pik Pak systems and to assist you so that you are getting the most from our service.
Inbound Services
Inbound
Receiving Guide
Pik Pak has Receiving Guidelines to ensure our warehouses can receive your inbound shipments efficiently and quickly.
Pik Pak will receive supplier Purchase Orders based on the expected receiving quantity. This is performed on a “good faith” basis on the assumption that suppliers will supply correct stock.
However, you can also request a 100% inventory check* whenever you like.
* Fees apply
Containers
All Pik Pak warehouses have covered areas and hardstand for un-loading & palletising containers.
So long as you entered the inbound transaction details, there is no need to book delivery slots. We will supply pallets or you can use your CHEP or LOSCAM accounts.
Our receiving team will contact your forwarder once the container has been unloaded for collection.
You can just relax.
Inventory is put away to a physical location within the warehouse and recorded in Pik Pak system.
Pik Pak operates live inventory, so you can view live inventory 24/7.
Receipts are also recorded in real time, so any short receipts are visible as pending or closed.
You can record Batch Serial Expiry during put away, so it is tracked from then on.
Put away
Returns can cost up to three times the cost of ordering.
Selling online, you need to be able to handle returns efficiently. In fact, every payment provider insists you have a returns policy.
Pik Pak can handle the various types of customer returns for you to ensure you are compliant, efficient and maintain your inventory integrity.
Returns
Pik Pak does not charge for inbound receiving*, that comply with Pik Paks Receiving Guidelines. This applies to any single SKU carton shipments.
This allows us to receive your factory Purchase Orders onto inventory quickly and efficiently. So you can sell & ship customer orders quicker.
We have already built the cost into our handling rates. So you only pay once you have sold your products and they are being shipped.
This is much better for your cash flow and is another way we support our merchants.
*excluding containers or truckloads, fair use applies.
Storage Services
Storage
Pik Paks core business is warehousing for e-commerce.
We already have the heavy equipment and secure warehouse space. We always choose locations that have access to vital infrastructure.
Our trained staff are supported by our high tech Warehouse Management System (WMS). Each and every SKU is accounted for in real time. So you have complete visibility 24/7 and storage is automatically calculated.
You only pay a simple monthly rate, based on how much you use.
What the ... SKU ?
A Stock Keeping Unit or SKU is an unique item or unit for sale.
Pik Pak use the SKU record to hold and store relevant information about your products for inventory management purposes.
The most common is the SKU number, description , dimensions and weight.
The SKU number, is a unique identifier our warehouse team use to easily and accurately identify an item. This may be a number or bar code, so long as its unique.
Our computer system records each SKUs movement so we know exactly where it is and how many you have.
Simple
Pallet storage rates are a rip off. You're paying for empty space and if the warehouse is inefficient, then you're paying for it.
Pik Pak monthly storage is simply, in cubic metres.
So it doesn't matter if you have half pallet, mixed SKU pallets or products stored in shelving. The onus is on Pik Pak to store your products efficiently.
You only pay a simple monthly rate, based on how much you're using.
Pik Pak warehouses already have storage configured for selective pallet racking, storage bins and long span shelving.
So you don't need to worry about buying all that kit. Your product is stored safely and efficiently.
You only pay for the space you use, so it's more flexible.
Flexible Storage
Pik Pak warehouses all have concrete slab walls, hardened steel span and colour bond steel roof to protect from the elements.
Roller doors access via a covered awning area for vehicle / container loading unloading.
Sites have secure gated access.
The facilities are alarmed and monitored 24/7.
Pik Pak deliberately maintains a low profile with limited external branding and site access is controlled, limited to staff & merchant customers.
Secure
Order Fulfilment
Picking Packing
As our name implies, this is what we do.
Pik Pak online system is designed to make it easy for you to transmit Customer Orders to the warehouse.
Web service API integrations provide an easy and secure method for sharing data.
Pik Pak WMS can recognise your different pack configurations ( single units, inner or master cartons ). So whenever we pick an inner or master carton you only pay for a single pick.
Pik Pak provides economy, express and same day options to match your budget. There's no need to worry about packaging or consumables, we take care of it all.
From order picking, packaging, freight labelling and dispatch...it's all done for you.
Customer Orders
Sending us your customer order details is easy.
You can enter them directly in your Pik Pak account, import them in a spreadsheet or simply connect your shopping cart to your Pik Pak account ( via Web Service API ).
We'll set it up and configure it for you.
Your website will share the details with your Pik Pak account and the tracking numbers will update once we've shipped them.
Packaging
Pik Pak will pack your products into plain recycled packaging.
You don't need to worry about buying boxes or satchels, we've already got them.
Alternatively, you may decide to use your branded packaging.
So that, you're giving your customers a consistent branded experience with your website.
Pik Pak provides you with a range of Order Priorities. Including same day dispatch or express shipping.
So you can choose a service that meets your budget and service requirements.
You can set Priorities up in your webstore and give your customers a choice if they want it quicker or cheaper.
Delivery Options
All of your parcels are weighed and measured by our scanning machine.
So you can be confident the parcel weights and dimensions are accurate.
You don't need to be concerned about making errors in your freight declarations.
It's automatically captured & validated with your product details.
It just makes things easier.
Size It up
Full Filled
When customers order more than 1 item
Pik Pak will pick each item and all quantities. So the order is "full filled".
Sometimes you may not have enough stock so you can always Partially Ship some now and the remainder later. You don't need to worry about managing back orders and you can keep your big customers happy.
Value Added Services
Value Add Service (VAS) includes kitting, refurbish or relabelling.
Kitting ( or bundling ) is the proces of combining multiple products (SKU) into a single new product (SKU).
Kitting is often used for promotions or bundling products together that go well together.
Products can also be refurbished or relabelled using you Pik Pak account.
Our team will help you to set up the kits and contact you to make sure we've got it right.